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This incident has been resolved.
This impacted anyone with a logo configured in their company's account which is included on the PDFs. The cause of this issue was due to recent changes to our infrastructure security configuration to prevent malicious bots causing impact on services was preventing our PDF generation system from loading logo images to include on PDFs.
PDF generation for quotes, invoices and forms are currently failing.
Our hosting provider's storage system is currently experiencing an outage, causing issues for any JobStaq requests that need to read or write from stored files. We are monitoring for status updates to determine our best course of action.
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Feb 2025 to Apr 2025
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